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F.A.Q.

F.A.Q.

This page will give you some basic answers to many common questions we have seen over our many years of clipping. We are very good at what we do and to do the volume we do the site has some rules to follow. Be sure to check them out below.

 

    Shipping

We ship US Mail. Most of you will see your coupons in a few days. Some areas may be longer, and winter weather may effect everyone. These shipping times are estimates. We do not offer firm delivery dates. If you need them fast we do offer Priority Mail OR Air Mail at checkout. We do not ship on Saturdays, Sundays or Holidays. Please get your orders in before 8 am E.S.T. for a shot at shipping that day. Shipping depends on daily volume, so order early for best shipping times. We are high volume shippers, we ship 100's of order per day ! Many customers use us because of out fast shipping record.

 

    Returns
We will gladly accept the return of any whole order within 14 days. No shipping credit will be given. Return is for store credit only. You are required to have tracking on your return. Refunds will be cause for account termination. No Refunds / Credits will be give for canceled orders or expired coupons. A 35% restocking fee applies to all returned orders. .

 

    The Shopping Cart

    Items placed in the cart are not held. Adding an item to your cart does not reserve it for you. Not to worry as we have a large inventory to start with and an advanced inventory system. Checking out is easy. The system is very state of the art and is able to process hundreds of orders a second. There are over 5 different ways to check out. If you run into trouble just try another. You can checkout with or without being logged in, by clicking the Papal button, all Major Credit Cards can be used or you can use your Paypal Credit line if you would like to Finance your purchase. If you are not logged in to your account your order will not appear in your account later. Emails are sent as your order moves along, you can also check the progress inside your account. 


     

      Admin Fees

    We don't have any hidden fees. It drives me nuts when we see them. Never pay a fee to checkout.

     

      Limits

        We do not have many limits as we normally have a huge supply. Unless a coupon is ultra hot and we can 't get more you will not see a limit.  No need for a limit of 5, 10, 20, 30 or 40 coupons per week like many of the smaller sites have to offer. Small sites use limits to make extra money off shipping and getting you to come back and try for more, hoping you will buy something else. We do not need to do that. If an item is out just join the waiting list and check inside the listing for a restock date or other reorder information. If we have more coming we'll add any arrival time to the inside of the listing or the listing will have a reorder process for shipping at at later date similar to our pre orders.

         

          Minimum Order

        We do not have a minimum order amount. Order what you need, when you need it. The only catch is we offer the coupons in batches of 15. We have many buyers who order almost daily. Free Shipping starts at $1.29

         

          Expiration Dates

        Expiration dates are listed in the titles for you. Dates mean nothing to us. You order it, we'll cut it. We offer expired coupons . It's hard to make a mistake as you have to read the title to add a coupons to your shopping cart. If you can't us expired coupons we recommend you give at least 12 business days before the date to insure your coupons have a better chance of arriving with some time left. Remember we do not offer refunds on expired coupons. Request for refunds / cancels  will close your account. Check with your store as most will take them past the date and some will take them for up to 30 days or longer if you shop at the PX.


        Shipping Address Changes:

        Be sure to email us shipping address changes. Its best to email us if you move or need it shipping to different address than normal as we use a shipping address database and may not read the packing slip.


        Tracking

        Tracking numbers are not shared. Its the one system we can't get set up right with the accounts. If you ordered upgraded shipping (Bubble, Priority or Air) and had it shipped to your home address sign up for  myusps.com and the post office will show all incoming packages without you knowing the tracking numbers. You can also sign this up for regular mail and the post office will be able to show you your mail as it arrives. Remember after 9/11 all mail is photographed and stored for a period of time. This is a really great free service from the post office. 


        I did not get my order ?

        As noted, under the site terms if you report an order as not arrived and you did not order the loss protection insurance your account will be closed for good as you took on the risk of non arrival yourself. As of 2006 we do not reship, replace, refund or issue a credit for orders do not arrive. If you DID order the protection just let us know and we can file a claim. Be sure you are using myusps.com to view incoming deliveries. 

        Contact us

        Inside your account is a contact us section. Select the department and send in your ticket and we will get right back to you in a day or so.  Emails in any other location may go unanswered as the orders generate a large amount of system emails to us and some emails addresses are not monitored often. Be sure to allow a day for us to answer. Remember our office manager does not work weekends. 

        Pre Orders / Pre Sell

        A new addition to the site is our Pre Order System. This will help with demand for Hot Coupons and help insure we can continue to offer them without limits. No one likes to miss out on the "Good Stuff" and we think limiting the hot stuff is a scam. 

        Pre Orders will have a shipping date listed inside the description and that will be the date your order will ship. The system will have separate invoices for each item. If the ship date changes we will update the listing. You are locked in at that price, no price adjustments will be made for any future fluctuations in price. Be sure to read the listing carefully, as with all our orders, we do not edit, refund or cancel orders for any reason. Requests to do so will close your account.  We will only take orders for what we can fill and some coupons may sell out on Pre Order and not be offered again or to those who did not pre order. If we can't fill the order, a store credit shall be issued within 7 days,  We do pre orders with our other businesses, we know what we're doing and have never had to issue a credit in 15+ years, but coupons can be tricky with region differences, supply and demand issues especially PG & Redplum.

        Restock Presells

        When we have a coupon in stock and supply is low it is possible that we will have multiple listing for the same coupon and the prices will be different for both. For example we may have Bic Razors in early before Sundays release date and we only have 50 batches. You will see that coupon listed at $3 and its shipping now. We will also have a Presell or Restock for Bic Razors at $2, Shipping on Tuesday. Be sure to choose the price and shipping time that works for you. We can't edit, cancel or refund for any reason. 


        WHOLE INSERTS

        We will start to offer full PG inserts. Pictures will be posted of the complete insert. We do check each insert to make sure the hot coupons are in each and every book before they ship out. Inserts can not be returned for any reason. Limits are posted with each listing. We can't combine shipping. We will cancel any order and account that attempts to order more than the limit. Be sure to select the free shipping option when the listing states "includes Priority Mail Shipping". You can Track your Priority mail shipment on Myusps.com as we do not sent tracking numbers. We are in complete control of the process, orders are never taken that we can't fill and we do not drop ship. The current max is 80 inserts if you were to purchase all options.

         




        For more information and the "fine print" see our Terms page.